Legal
Privacy Policy
Last updated: August 7, 2026
Information We Collect
Account & Contact Data — full name, company name, email address, and phone number, collected when you register for an account. Audio & Text Data — the text you submit for synthesis (TTS), the audio you submit for transcription (STT), and the output generated from them; this is the content the Service must process to function. Usage Data — API request logs, minutes consumed, and interactions with the CallRolin dashboard. Payment Data — billing information is collected and stored by our payment processor, Paddle.com. CallRolin does not store your full payment card details.
How We Use Information
We use your information to provide and operate the Service; to process your TTS and STT requests; to meter usage and bill your plan; to communicate with you about your account and service updates; to maintain security and prevent abuse; and to comply with legal obligations. In addition to delivering the Service, CallRolin may use customer audio and text to improve and train its voice models. Standard processing takes place on CallRolin's cloud infrastructure (Google Cloud). Enterprise customers who require data to remain within Pakistan or their own environment can use our on-premise deployment.
Data Storage & Retention
Customer audio and text are processed on CallRolin's cloud infrastructure (Google Cloud). Enterprise customers who require in-country or in-environment data residency can use our on-premise deployment, in which case data remains within your own environment. We retain request logs for 30 days for troubleshooting and billing purposes, after which they are deleted. You may request deletion of your data at any time (see Your Rights). Billing records may be retained for longer where required by law or tax regulation. We apply industry-standard security measures, including encryption in transit (TLS) and access controls.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data, and to receive a copy of your data in a structured, machine-readable format. To exercise any of these rights, email us at hello@callrolin.com with the subject line "Data Request." We aim to respond within 30 days. We do not sell your personal data.
Regional Hosting
On standard plans (Starter and Business), customer audio and text are processed on CallRolin's cloud infrastructure, hosted with Google Cloud. For customers who require data to remain within Pakistan or within their own environment — for example to meet State Bank of Pakistan (SBP) or Pakistan Telecommunication Authority (PTA) requirements — we offer on-premise deployment, in which audio and data never leave your own environment. Contact sales for on-premise options.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@callrolin.com.